“The first draft of our aging list exposed naming inconsistencies we had ignored for years. Cleaning those took longer than expected, but the partners' meeting finally argued about the same numbers.”
Client stories
What firms noticed after the first reporting cycle
These notes come from Hong Kong practices that commissioned legal operations dashboards or case workload reporting. They mention specific friction—not star ratings.
“We asked for case workload reporting across four practice groups. The leadership summary is short enough to read before Monday meetings; the detail packs stay with the group heads.”
“I was sceptical about another dashboard project after two internal attempts stalled. Panel Cornerhub insisted on a metric dictionary first, which felt slow, then saved us from rebuilding the panels twice.”
“The handover session for our admin team was practical—screenshots of our own extracts, not a generic tutorial. We still email them occasionally, but the monthly cycle runs without hand-holding.”
“Their panels are useful in standing ops meetings. I would have liked a faster path to individual fee-earner views; they pushed back until we agreed privacy rules, which was the right call even if it delayed us a week.”
Extended story: four practice groups, one Monday pack
A corporate and disputes firm asked us for case workload reporting after partners spent meetings debating whose spreadsheet was current. We mapped status codes from two systems, agreed commercially-active windows per group, and shipped a two-page leadership summary with group annexes.
The first month surfaced duplicate matter numbers and a dormant flag that was never applied in litigation. Cleaning those took three weeks; the second cycle was the first one partners treated as shared ground. Ops now owns extract day after billing close.
Extended story: aging list before a partner retreat
Ahead of an annual retreat, a litigation practice wanted a matter aging review rather than a full dashboard set. We produced a prioritised chase list with stage notes and a short appendix on files that looked aged but were waiting on court diaries.
Partners used the list to assign follow-ups in the room. They did not ask us to rebuild panels afterward; they asked for a lighter refresh three months later—which we scoped as a separate short package.